---
title: "Troubleshooting"
slug: "troubleshooting-2"
updated: 2024-03-20T11:58:35Z
published: 2024-03-20T11:58:35Z
canonical: "docs-linescan.alliedvision.com/troubleshooting-2"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs-linescan.alliedvision.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

## During Installation

| Error description | Possible cause | Action |
| --- | --- | --- |
| The PowerShell script for setting up the 10 Gige Network adapter replies with an error: "10 GigE network connection is not found. Please check the hardware device." | The Network adapter is not supported. | Setup the Network adapter manually, refer to [10 GigE with s2i transport layer](/v1/docs/10-gige-connection-with-s2i-transport-layer-1#setup-for-adapters-not-supported-by-intel). |
| The Network adapter is not installed. | Install the Network adapter, refer to [Network adapters and transceivers](/v1/docs/tested-network-adapters-and-transceivers). |
| The camera is not connected to the PC. | Connect the camera to the PC. |
| The Camera is turned off. | Switch the camera on. |
| The Camera interface is CXP. | Skip the script. |
| The interface cables of the camera are not connected properly. | Connect the cables again. |
| Transceiver which is not configured for the network adapter. | Use a correctly configured transceiver, refer to [Network adapters and transceivers](/v1/docs/tested-network-adapters-and-transceivers). |

## During device discovery

| Error description | Possible cause | Action |
| --- | --- | --- |
| No Camera was found during the device discovery. | The correct GenTL Producer is not selected. | Change GenTL Producer, refer to [Connection and disconnection of Camera](/v1/docs/connection-and-disconnection-of-camera#edit-transport-layer). |
| The IP address of the Network adapter is not correct. | Change the IP address of the camera or the Network adapter, refer to [Configure the network adapter](/v1/docs/configure-the-network-adapter-1). |
| The camera is not connected to the PC. | Connect the camera to the PC. |
| The Camera is turned off. | Switch the camera on. |
| The interface cables of the camera are not connected properly. | Connect the cables again. |

## During Streaming

| Error description | Possible cause | Action |
| --- | --- | --- |
| GCT shows a black image with an image content in R = 0, G = 0 and B = 0. | The Network adapter was not configured correctly. | Setup the Network adapter manually, refer to [10 GigE with s2i transport layer](/v1/docs/10-gige-connection-with-s2i-transport-layer-1#setup-for-adapters-not-supported-by-intel). |

## Status LED

| Status LED | Device error code | Possible cause | Action |
| --- | --- | --- | --- |
| It does not turn green immediately after switching on the power supply. | – | The fuse has been tripped due to an incorrect input voltage. | 1. Switch off the power supply. 2. Contact [service](/v1/docs/contact-and-support). |
| Yellow | DEV_CTRL_ WARNING_ TEMPERATURE_ TOO_HIGH | The internal temperature is above the defined warning limit. | Decrease ambient temperature and improve cooling. |
| Red | DEV_CTRL_ ERROR_ TEMPERATURE_ TOO_HIGH | The internal temperature has reached the defined error limit. | The camera automatically switches to safety mode and indicates an image with a pin-stripe test pattern on a black background. 1. Switch off the power supply and let the camera cool down. 2. Check the ambient conditions (0 °C – 60 °C; 32 °F – 140 °F) and improve cooling. 3. Switch on the power supply. |