---
title: "Exporting support files"
slug: "support-files"
updated: 2026-09-02T05:51:29Z
published: 2026-09-02T05:51:29Z
canonical: "docs-linescan.alliedvision.com/support-files"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs-linescan.alliedvision.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Exporting support files

You can export support files and send them to Allied Vision support.

The support files can be log files or system information.

## Log files

### Saving log window to file

You can save the content of the log window to a file. The log file relates to the active tab and the connected XLC4 control unit.

1. In the specific dropdown menu of the active tab click **Save log window to file**.

![](https://cdn.document360.io/eca58697-9c2f-461e-9f0a-e6205b74b693/Images/Documentation/image(43).png)

A Windows file dialog opens.

1. Save the log file.

### Clearing log window

You can clear the content of the log file.

- In the specific dropdown menu of the active tab click **Clear log window**.

![](https://cdn.document360.io/eca58697-9c2f-461e-9f0a-e6205b74b693/Images/Documentation/image(43).png)

### Hiding log window

You can hide the log window without deleting the content.

- In the specific dropdown menu of the active tab click **Hide log window**.

![](https://cdn.document360.io/eca58697-9c2f-461e-9f0a-e6205b74b693/Images/Documentation/image(43).png)

## System information

### Saving system information

You can save system information of all connected XLC4 control units and the Corona II modules to an ASCII file.

1. In the general dropdown menu click **Save system info to file**.

![](https://cdn.document360.io/eca58697-9c2f-461e-9f0a-e6205b74b693/Images/Documentation/image(44).png)

A Windows file dialog opens.

1. Save the system info file. The default name is “systemInfoLog.txt”

### Transferring system information to log window

You can transfer system information to the log window.

- In the general dropdown menu click **Save system info to file**.